QUESTION #1
Will the stickers fit my keyboard?

ANSWER
The stickers fit standard sized laptop keys and standard desktop keyboards. It is recommended that you measure the dimensions of the keys on your keyboard. If the keys are smaller than 13.7 × 12 mm (height × width), the stickers will not fit.

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QUESTION #2
Will I damage the keyboard if I want to remove the stickers?

ANSWER
The stickers do not damage the keyboard, but it is recommended that after removing the stickers, clean the keys with, for example, medical grade gasoline and cotton wool, as it is possible that a little adhesive may remain in some places.

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QUESTION #3
What is meant by a single language set?

ANSWER
One language kit contains stickers for letters, punctuation marks and numbers with punctuation marks (above the letters), for one keyboard. In addition to the language models, there is a special kit for other keyboard markings - MODEL X.
The price of one set is 300 dinars for the territory of the Republic of Serbia or 2.5 € when ordering from abroad.

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QUESTION #4
- Are the stickers transparent?

ANSWER
No, the stickers are on a black background.

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QUESTION #5
- What is the ordering procedure in the territory of the Republic of Serbia??

ANSWER
When filling out the order form, you have two options:

• PAYMENT ON ACCOUNT - postage is 70 dinars (fixed, regardless of quantity).
After ordering, we will send the information that needs to be included on the payment slip to your email.
Payment to the account means that you can make a payment for your order (as an individual) with a general payment slip at any payment point (post office, bank...) or you can also make the payment electronically (web banking).

We send the stickers in the letter after the payment is recorded - in the case of a non-working day, holiday or strike, the first following working day.
The postman brings the letter with the stickers to the address you specified when ordering and leaves it in your mailbox. The Post website states that the delivery time of letters is no later than 5 (five) working days, not counting the day of receipt.
The letter does not have a tracking number and there is no confirmation of any kind, the customer decides on this delivery method at his own risk, we are not responsible if the letter is not delivered.

• PAYMENT BY COLLECTION - postage is around 450 dinars.
You pay for the stickers in cash upon collection.
The purchase shipment will be delivered via the Post Express courier service of the Serbian Post.
Stickers ordered on Monday should be delivered (depending on the location) on Wednesday, from Tuesday to Thursday and from Wednesday to Friday. Orders from Thursday, Friday and Saturday should be delivered on Monday. Orders from Sunday should be delivered on Tuesday.
In the event of a non-working day, holiday or strike, the delivery of the shipment is postponed to the first following working day.
On the day of delivery, you should receive an SMS message from the courier service with information regarding the collection of the shipment. The courier will deliver the purchase shipment to the address you provided when ordering, deliver the stickers and make the payment. In the event that no one is available to pick up the shipment when the courier delivers it, you should find a report in your mailbox indicating which post office you can pick it up at.
If you do not receive your shipment by the specified deadlines, please notify us by email.

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QUESTION #6
- What is the procedure for ordering outside the territory of the Republic of Serbia? 

ANSWER
When filling out the order form, you select the option
• PAYMENT via PayPal

Payment from abroad is made via PayPal. After ordering, you will receive payment details (stickers + postage).
Stickers are sent by registered letter with tracking number.
Delivery from 14 to 40 days.
Stickers should not be subject to customs duties, but this depends on the regulations applicable to each individual country.

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QUESTION #7
- What are the rates for international postage?

ОДГОВОР
Shipping prices based on quantity:
- up to 4 sets ~ 4 €
- from 5 to 10 sets ~ 5 €
- from 11 to 20 sets ~ 6 €

In any case, after filling out the order form, we will send you the exact shipping price.
Contact us for precise shipping prices for larger quantities.
The delivery means that we send the stickers as a registered letter (there is a tracking number). 

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QUESTION #8
- How long is the guarantee?

ОДГОВОР
The warranty is 3 years (standard use) for continuous operation on one keyboard (one application).
The stickers are protected by a laminate foil and with standard use it is practically impossible for the stickers to be damaged (wear off).
If the stickers are used in extremely dusty areas (workshops) or come into contact with liquids, the warranty is void.
The warranty is not valid if, after a certain period of time since you applied the stickers (more than 15 minutes), you want to remove them and apply them to another keyboard (the adhesive is damaged in that case).

The entire manufacturing process (design and production) was carried out in the Republic of Serbia.
MADE IN EUROPE

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